What are the plans for the 2020 season?
We know you love the snow and are eagerly waiting to find out what our plans are for the 2020 season. We’re pleased to share that the ANDACOR team has been preparing to comply with the health measures that will be established by health authorities.
We’re united and committed to developing an operational plan that ensures the delivery of our services and the safety of our staff and everyone who visits us each season.
We’d like to thank you for your patience as we’ve been working toward this season. Our top priority is safeguarding the health and well-being of our great ANDACOR family.
We hope to hear back from the authorities soon, which will allow us to confirm our plans for this winter. When that happens, we’ll be happy to share them with all of you.
What will the COVID-19 safety measures be?
For our company, the health of all our customers and staff is of the utmost importance. That is why we will implement a series of practices to keep everyone who visits us safe. These are based on adhering to the three basic principles of safety and interaction: Social
Distancing – Hygiene – Sanitization – Self-Care
We’re applying these three principles to all interactions:
Customer-to-Customer, Customer-to-Staff, Staff-to-Staff, and Customer-to-Staff-to-Facility
- Control measures at park entrances.
- Physical distancing in lines for access to chairlifts and activities.
- Increased cleaning, especially in high-traffic areas and on high-traffic surfaces.
- Increased educational signage reminding visitors of safe hygiene practices.
- Training our staff to follow good hygiene practices, among other measures.
As the season approaches, we’ll provide more specific details on how we’ll keep everyone safe on the mountain.
How can I help with the challenges posed by COVID-19?
Your role is essential; we emphasize that responsibility is shared—both by our staff and by our visitors—understanding that
empathy and self-care
are key to successfully navigating this emergency. That is why we invite you to follow each of the preventive measures developed by the ANDACOR team.
If you’d like to share any suggestions, please email us at
servicioalcliente@centrofarellones.cl
When will the park open and close?
Given the health emergency, there is no set opening date, as we are awaiting authorization from the relevant authorities; however, we are preparing to operate in compliance with all necessary measures implemented by the Ministry of Health.
What services will be available?
One of our goals is to offer the best possible service in terms of dining, rentals, transportation, chairlifts, etc., but we know this will be an unusual season, which will require us to scale back our operations. As the season approaches, we’ll provide more details.
Will all activities be operating?
Our intention is always to offer as many activities as possible, but we know this will be an unusual season, which will require us to scale back our operations. As the season approaches, we’ll provide more details.
What happens to my ticket if the park doesn’t open this winter?
Because we understand the uncertainty surrounding this winter and know that you don’t want to miss out on enjoying the resort, we’d like to let you know that, if we are unable to open due to force majeure, all products purchased for use during the 2020 season will automatically become valid for the following 2021 winter season.
Where can I find more information about the park?
We’ll keep you updated as we have more information on:
Social media:
Instagram,
Facebook;
Website
: www.parquesdefarellones.cl
Email: If there’s anything else you’d like to ask us, write to us at
servicioalcliente@centrofarellones.cl
or call us at
+56 9 7897 7534
.
How do I apply for jobs for the 2020 season?
Thank you for your interest in joining the 2020 winter season team. To apply for a position, please send your resume directly to
postulantes@elcolorado.cl. We look forward to hearing from you!
